Support Team

Whether you're new to the gym or an experienced fitness enthusiast, our support team is here to assist you every step of the way. From choosing the right membership plan to answering any questions you might have about our equipment or services, our dedicated team is always ready to help. We're committed to making your experience at Iron Impact smooth and enjoyable.

Support and Membership Returns

Membership Queries

If you have any questions regarding your membership plan, we're here to help. Whether it's an upgrade or renewal, contact us for smooth processing.
  • Membership upgrades
  • Plan renewals
  • Suspending your plan
  • Changing membership details
  • Billing inquiries
  • Other support requests

Returns and Cancellations

Need to cancel your membership? No problem. Our flexible policy allows you to return or cancel your plan with minimal hassle.
  • Cancellation within the first 7 days
  • Refund process
  • Plan freezes
  • Switching between plans
  • Cancellation fees (if applicable)
  • Membership reactivation

Frequently Asked Questions

We have compiled answers to the most common questions our members ask. Check this section before contacting us—it might save you time!
  • How to reset your account
  • Can I pause my membership?
  • How to redeem promotional offers
  • Is there a trial period?
  • What happens when my plan expires?
  • How to contact support

24/7 Support

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  • Always Available
    Our support team is here for you around the clock. No matter the issue, we ensure quick resolutions so you can focus on your fitness journey without delays.
  • Instant Solutions
    Get immediate assistance with any membership concerns, workout plans, or technical questions. We prioritize fast responses to keep you moving forward without interruptions.
  • What is the process to sign up for a membership at Iron Impact?
    To sign up, simply visit our gym or register online through our website. Choose the membership plan that suits you, fill in your details, and complete the payment process. You will receive a confirmation and access to start your fitness journey with us.
  • Can I pause or cancel my membership if needed?
    Yes, you can pause your membership for a specified period if you're unable to train. Cancellation is also possible by contacting our support team. We provide flexible options to ensure your membership fits your lifestyle.
  • Do you offer personal training services at Iron Impact?
    Absolutely! We offer personal training sessions tailored to your fitness goals. Our certified trainers provide expert guidance to help you stay motivated and on track, whether you're aiming to build muscle, lose weight, or improve overall fitness.